Bank Products Usage Resources
Nice Job! You’re enrolled in the Pay-by-Refund¹ product offered by TaxAct® Professional.
Here are 3 things to check off right now to make sure you’re all set to offer this service with confidence throughout the tax season.
Make sure you’re approved. Once you enroll with your bank of choice, you’ll receive an approval notification email. If you didn’t receive this email, call us at (319) 536-3562.
Know how to initiate a Pay-by-Refund¹ with confidence. In this quick video, we show you how to start and complete a Pay-by-Refund¹ in your TaxAct Professional Software.
Educate your clients about Pay-by-Refund¹. Share this video with customers to explain the Pay-by-Refund¹ process. Also, check out this marketing suite offered by Santa Barbara TPG to help promote Pay-by-Refund¹.
The Process From Enrolling to Disbursement
Choose from two bank partners to process and distribute your client’s refund.
Complete the integrated Pay-by-Refund¹ form that is already in your software, then file normally.
The IRS will deposit refunds into a temporary client account authorized by your client at the bank partner you chose. The IRS typically process e-filed tax returns in less than 21 days unless it needs further review.
The bank withholds all associated fees, distributing funds to you and the net refund to your client.
How to Use Bank Products
Now that you are enrolled and approved to provide bank products to your customers, this video will help you get started in using bank products in your tax business.
How to Initiate a Pay-by-Refund¹
(also known as Refund Transfer)
In this quick video, we show you how to start and complete a Pay-by-Refund¹ in your TaxAct Professional Software.Watch Video
Customer Facing Marketing Video
Use this video to market Pay-by-Refund¹ to your clients.Watch Video
Still Haven’t Enrolled in Bank Products?
This video will show you step-by-step how to enroll in Bank Products.Watch Video
Frequently Asked Questions
Contact Our Bank Product Specialists
Weekdays, 8am - 5pm (CT)
Weekdays, 8am - 5pm (ET)
Bank Partner Support Numbers
Lo Guerra, Bilingual Account Executive:
Margie Barito, Sales Manager:
Santa Barbara TPG
Tax Pro Support (New to SBTPG):
Tax Pro Support (Existing Client):
Bank Products are offered by Republic Bank & Trust Company, Member FDIC and by Santa Barbara Tax Products Group, LLC, (TPG), a Green Dot Company, through Green Dot Bank, Member FDIC.
¹Pay-by-Refund (which refers to Refund Transfers) and Cash Advances are offered by Republic Bank & Trust Company, Member FDIC and Santa Barbara Tax Products Group, LLC (TPG), a Green Dot Company.
Pay-by-Refund refers to a Refund Transfer which is a fee-based product offered by Republic Bank & Trust, Member FDIC. A Refund Transfer Fee and all other authorized amounts will be deducted from the taxpayer’s tax refund.
Pay-by-Refunds offered by TPG, a Green Dot Company, are deposit products using Civista Bank, Member FDIC, that enable certain deductions from the account to be processed. Pay-By-Refunds are not loans. Tax refund and e-filing are required in order to receive Pay-By-Refund. Fees apply. Terms and conditions are subject to change without notice.
²If a customer chooses direct deposit, it may take additional time for their financial institution to post the funds to their account.
³The Netspend Visa Prepaid Card is issued by Republic Bank & Trust Company, Member FDIC pursuant to a license from Visa U.S.A. Inc. Netspend is a registered agent of Republic Bank & Trust Company. This card may be used everywhere Visa debit cards are accepted. Card use is subject to activation, ID verification, and funds availability. A Transaction fees, terms, and conditions apply to the use and reloading of the Card Account. See the Cardholder Agreement for details.
⁴ERO must be enrolled for Republic Bank’s Refund Transfer (also known as Pay-by-Refund) Program to offer the Easy Advance programs. Cost to ERO per approved Easy Advance, if any, will be deducted from ERO tax preparation fees and cannot be passed to the taxpayer. If a customer does not choose a Refund Transfer (also known as Pay-by-Refund), disbursement options are direct deposit or prepaid card. Net Refund refers to the taxpayer’s expected refund amount after deduction of all fees.
ERO must be enrolled for TPG’s Refund Transfer Program to offer the Fast Cash Advance program. Cost to ERO per approved Fast Cash Advance, if any, will be deducted from ERO tax preparation fees and cannot be passed to the taxpayer. If a customer does not choose a Refund Transfer, disbursement options are direct deposit or prepaid card. Net Refund refers to the taxpayer’s expected refund amount after deduction of all fees.
⁵Software Purchase Assistance Program (SPA) is offered by Republic Bank & Trust, member FDIC. ERO must be eligible and approved by Republic Bank & Trust.
Advance is subject to approval. Must be enrolled in Standard Refund Transfer program to qualify; all discount programs offered through TPG are excluded from this program. Software Purchase Assistance advances provided by Green Dot Corporation. Check with transmitter for availability.
⁶GO2bank™ cards are issued by GO2bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage up to the allowable limits.
TaxAct, Inc. gets fees from some third parties, including Republic Bank and Santa Barbara Tax Products Group, LLC (TPG), that provide offers to its customers. This compensation may affect what and how we communicate Republic Bank or Santa Barbara Tax Products Group offers to you. TaxAct is not a party to any transactions you may choose to enter into with Republic Bank or Santa Barbara Tax Products Group, does not itself offer legal, financial, or investment advice, and disclaims any liability arising out of such transactions. Please see Republic Bank and Santa Barbara Tax Products Group’s websites for full terms and conditions.